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Privacy Policy

Walau respects your concerns about privacy and values its relationship with you. We are committed to complying with all data protection laws as are applicable to us. This Privacy Policy describes:

  • the types of information we collect from subscribers, customers, contacts and visitors to our website at walau.com.my;
  • how we may use that information;
  • with whom we may disclose your personal data in accordance with this privacy policy; and
  • The measures we take to protect the security of that information.

It is important that you read this Privacy Policy together with any other applicable notices we may provide on specific occasions when we are collecting or processing personal data about you, so that you are fully aware of how and why we are using your personal data.

We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email, whereupon your continued use of our Services, access to the Platform or use of the Services, including placing Orders on the Platform, shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Policy, as notified to you by email. Please check back frequently to see any updates or changes to this Privacy Policy.

Personal Information We Collect From You

You may choose to provide personal information (such as your name, address, telephone number, correspondence address and email address) to us. We list below the methods by which you may provide the information and the types of information you may submit. We also tell you how we may use the information.

We may collect and store the following personal information from you:

a) Full name, gender, date of birth, NRIC number/Passport number, email address, contact number and correspondence/billing address;

b) Bank account information or payment card details;

c) other information from your interaction with our Website, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information;

d) Any proof of your identity and/or address and any other information which this App collects that is defined as personal or personally identifiable information under the applicable law or any other identifier by which you may be contacted online or offline

All personal data shall be provided by you voluntarily unless where it is indicated as mandatory. Where the personal data is mandatory to be provided, failure to provide such information may result in Company not being able to process your request

Contact Us

If you communicate with our Customer Services department through the 'Contact Us' link on our website or by post or telephone, we may ask you for information such as your email address, your location, your subscription number, the type of product you subscribe to and/or purchase from us. You may also choose to provide additional personal information, for example, in the form of an attachment or by post. We will hold these details in our customer services query database and use such personal information to respond to your questions and comments. We may also use such personal information to evaluate the quality of our products and services.

Register with us

Website visitors may choose to register with our website in order to gain access to purchase products and other content of our publications. Also you may choose to use interactive functionality such as leaving comments. You may change your preferences at any time .If you choose to register with our website, we may ask you to provide information such as your full name, email address, general field(s) of interest and employment details. We will use such personal information to provide you with the services and/or products you select during the registration process. Provided you have consented, we may also use such personal information to contact you about other services and/or products of a similar nature, that we think may be of interest to you.

Sign up for Subscriptions
On our website, you may sign up to receive e-mails ('subscriptions') about products and services offered by Walau. To subscribe, you must register with our website, and to do so, you must provide us with your personal information.

Other Website Features
we offer website visitors various features for their information and enjoyment, which we may change from time to time. We may ask you to submit certain personal information so we can provide you with these features.

Other Uses of Information
We may use the personal information you provide on our website for internal purposes, such as for website administration, data analytics and compliance purposes. Walau may be required by law to disclose information you have provided us. Walau may also disclose information against someone who poses a threat to Walau interests (such as customer fraud) or whose activities could bring harm to others.

Use and Disclosure of Personal Data

The personal data we collect from you may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies, and third party sellers), for some or all of the following purposes:

(a) To facilitate your use of the Services or access to the Platform, including responding to your queries, feedback, claims or disputes through our outsourced customer service agents;

(b) To process orders you submit through the Platform, whether the products are sold by us or a third party seller;

(c) Payments that you make through the Platform for products, whether sold by us or a third party seller, will be processed by our agent;

(d) To deliver the products you have purchased through the Platform, whether sold by us or a third party seller. We may pass your personal information on to a third party in order to make delivery of the product to you (for example to our courier or supplier), whether the product is sold through the Platform by us or a third party seller;

(e) To update you on the delivery of the products, whether sold through the Platform by us or a third party seller, and for customer support purposes;

(f) To compare information, and verify with third parties in order to ensure that the information is accurate;

(g) To administer your account (if any) with us;

(h) To verify and carry out financial transactions in relation to payments you make online;

(i) To audit the downloading of data from the Platform;

(j) To improve the layout or content of the pages of the Platform and customise them for users;

(k) To identify visitors on the Platform;

(l) To carry out research on our users’ demographics and behaviour;

(m) To provide you with information we think you may find useful or which you have requested from us, including information about our or third party sellers’ products and services, provided you have indicated that you have not objected to being contacted for these purposes;

(n) Subject to having obtained your consent in accordance with applicable law, we may also use your personal information to send you marketing or promotional materials about our or third party sellers’ products and services from time to time; and

(o) We may also conduct automated-decision making processes in accordance with any of these purposes.

You may unsubscribe from receiving marketing information at any time by using the unsubscribe function within the electronic marketing material. We may use your contact information to send newsletters from us and from our related companies.

In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.

We may share and permit the sharing of your personal data with third parties and our affiliates, for any of the abovementioned purposes, including but not limited to, facilitating your use of the Services, completing a transaction with you, managing your account and our relationship with you, marketing and fulfilling any legal or regulatory requirements and requests as deemed necessary by us. In sharing your personal data with them, we endeavour to ensure that the third parties and our affiliates keep your personal data secure from unauthorised access, collection, use, disclosure, or similar risks and retain your personal data only for as long as they need your personal data to achieve the abovementioned purposes.

 

 

Message boards, blogs and other public forums

The Site makes message boards, blogs and other such user generated content facilities available to users of the Site and registered users can provide content for and participate in these facilities. Any information that is disclosed in these areas of our Site becomes public information and you should always be careful when deciding to disclose your personal information.

 

 

 

Send to a friend facility

When you use this facility and provide us with personal data (e.g. the name and email address) of a third party, please ensure that you have their consent before giving us their details.

 

Non-Personal Information We Collect

We collect certain aggregated and non-personal information when you visit our website. Aggregated and non-personal information does not relate to a single, identifiable visitor. It tells us information such as how many users visited our website and which pages were accessed. By collecting this information, we learn how to best tailor our website to our visitors. We collect this information either through "cookies" technology or with "web beacons", as explained below.

Cookies
Like many companies, we use "cookies" on our website(s). Cookies are bits of text that are placed on your computer's hard drive when you visit certain websites. We use cookies to tell us, for example, whether you have visited us before or if you are a new visitor and to help us identify site features in which you may have the greatest interest. Cookies may enhance your online experience by saving your preferences while you are visiting a particular site.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our website features.

Web Beacons
Certain pages on our websites contain "web beacons" (also known as Internet tags, pixel tags and clear GIFs or java script equivalents). These web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

Information We Share

We do not sell or otherwise disclose information about our website visitors, except as described here. We may share the information you provide with affiliates of Walau (i.e. companies in our group) and our joint marketing partners. We may also share the information with service providers we have retained to perform services on our behalf. These service providers are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements. In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement agencies following an appropriate request or (iii) when we believe disclosure is necessary to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided through our website(s) in a manner that is consistent with this Privacy Notice.

 

 

How We Protect Personal Information

To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as:

(a) Restricting access to personal data to individuals who require access;

(b) Maintaining technology products to prevent unauthorised computer access;

(c) Deleting or anonymising your personal data in compliance with the standards mandated by applicable law, when it is no longer needed for any legal or business purpose; and

(d) Using Secure Socket Layer (SSL) technology certified by a digital certificate from Shinjiru Webhost Comodo SSL.

You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Your password is the key to your account. Please use unique numbers, letters and special characters, and do not share your account password to anyone. If you do share your password with others, you will be responsible for all actions taken in the name of your account and the consequences. If you lose control of your password, you may lose substantial control over your personal data and other data submitted to Walau. You could also be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason or if you have grounds to believe that your password has been compromised, you should immediately contact us and change your password. You are reminded to log out of your account and close the browser when you are finished with using a shared computer.

If you would like your information removed from our mailing list, you may email us at support@walau.com.my or call 03-2242 0831.

Retention Information

We are by law required to retain certain records for a period of at least seven (7) years after closure of your account with us which will include your personal information such as your name, contact details and transaction history, etc.

Updates to Our Privacy Notice

This Notice may be updated periodically and without prior notice to you to reflect changes in our online information practices. We will post a prominent notice on this site to notify you of any significant changes to our Notice and indicate at the top of the Notice when it was most recently updated.

 

How to Contact Us

If you have any questions or comments about this Notice, or if you would like us to update information we have about you or your preferences, please contact us by:

Calling: +603 2242 0831

Sending an email : support@walau.com.my