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Shipping Policy

Walau will make every effort to process and deliver your order quickly and within the stipulated time, but please note that given times are estimates and not guarantees. If you are unavailable at the time of delivery, the carrier may leave a card with instructions for either redelivery or collection. All product/s will be delivered in standard packaging; any special packaging request may be subject to additional charges.

Charges

.Orders Above RM 70 Orders Below RM 70
Peninsular Malaysia FREE RM 7 (flat rate)
East Malaysia RM 12.00 for the 1st kg + RM 7.00 for every additional kg
  Orders Above RM 70 Orders Below RM 70
Peninsular Malaysia FREE RM 7 (flat rate)
East Malaysia RM 12.00 for the 1st kg + RM 7.00 for every additional kg

Tracking

You can track the status of your order via the carrier’s delivery tracking system. Please use the tracking number in the confirmation email that will be sent to you viaemail once your order has been shipped.

In the unlikely event that an item is missing from your order, please contact our customer service +603 2242 0831

Disclaimer of Warranty / Limitation of Liability

Despite our best efforts, unforeseen circumstances may arise. Walau shall not be liable for any losses, liabilities, costs, damages, charges, or expenses resulting from delays in delivery or any other complications.