Please contact Customer Service should you need to return an order. Customers have five (5) working days upon receiving the item(s) to initiate a return.
Policy and Procedure
1. General Statement of Product Return Rights and Limitations
Walau provides a return program on products that have been purchased from Walau that extends for up to five (5) working days from the date of product delivery subject to the terms and conditions set forth below. As used herein, the term “ Purchaser” shall mean the person or entity described on the face of the applicable Walau invoice and the term “ Product” shall mean the products described on the face of such invoice.
The return rights described herein do not extend beyond the original Purchaser of Products and apply only to Products that meet the requirements for issuance of a return authorization.
Notwithstanding anything herein to the contrary,Walau reserves the right, in its sole discretion, to refuse returns of Products rendered defective, in whole or in part, by causes external to the Products, including, but not limited to, catastrophes, power failure or transients, overvoltage on interface, external extremes, alteration or modification, abuse, and improper use, maintenance or application of the Products or the use of unauthorized parts or attachments in connection with the Products. Removal of any serial number or warranty labels will also void any obligations of Walau with respect to a Product.
All orders that require configuration or assembly of Products to meet customer specifications are non-cancellable and may not be returned to Walau.
Walau does not authorize any other person purporting to act on its behalf to modify or change these policies and procedures, nor to assume for it any other obligation or liability concerning the Products.
2. General Requirements for Return of Products
Any request for return of Products must be made within the time period specified herein. Requests received after the expiration of the time period will be rejected.
Return of Products can be applied under one of the following categories:
(i) defective Product;
(ii) item received is incomplete;
(iii) item received is different from the description;
(iv) billing or shipping discrepancies; or
(v) Damaged Product.
Walau will refuse delivery of any packages that do not have valid, clearly visible Walau details or that do not comply with any other requirements imposed by Walau with respect to authorized returns.
All original packaging, components, accessories, software and manuals must be included with returned Products and Products returned incomplete may be returned to Purchasers at their expense.
3. Defective Product Returns
Defective Product returns are only for Products purchased from Walau that are inoperable at the time they are received by the Purchaser or that do not function in accordance with the specifications published.
Upon verification that the returned Product is defective, Walau may, in its sole discretion, either (i) ship Purchaser a replacement Product or (ii) provide Purchaser a credit equal to the residual value less any applicable charges or fees. Walau will make reasonable efforts to replace defective Products subject to availability.
4. Damaged Product Returns
Damaged Product returns are only for Products shipped via Walau’s carrier of choice that are damaged in transit from Walau to Purchaser (or from Walau to Purchaser’s customer in the event that Walau ships Products directly to such customer at the request of Purchaser). If a Product is delivered in damaged condition, Purchaser or Purchaser’s customer must notify Walau Customer Service and request for return of Products within five days of receipt of such Product. Failure to notify Walau Customer Service within such time shall be deemed an acceptance of the Product. When notifying Walau Customer Service to request return for a damaged Product, Purchaser or Purchaser’s customer should be prepared to provide Walau with information regarding the condition of the Product.
5. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Purchaser should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Walau in the condition received by Purchaser on delivery. We will recommend Purchaser to take a photo of the Item upon receipt.
6. Disclaimer of Warranty/Limitation of Liability
Although these policies and procedures may permit Purchaser (or Purchaser’s customer in the event that Walau ships Products directly to such customer at the request of Purchaser) to return Products claimed to be defective under certain circumstances, Walau makes no representations or warranties of any kind with respect to the Products. All Products sold or licensed by Walau are sold/licensed “as is” (with no other warranties other than those provided by the manufacturer or publisher of the Products to the Purchaser) and are subject to the terms and conditions set forth in the manufacturer’s warranty packaged with the Products and/or the publisher’s end-user license with respect to licensed Products.
7. Applicability of Terms and Conditions
Product return information provided herein does not replace any Terms and Conditions listed, which are subject to change without prior written notice at any time, in the sole discretion of Walau. Those provisions of the Terms and Conditions pertaining to Governing Law and construction and interpretation of this statement of policy and procedures shall also apply to any related disputes.